Assistant Reservations Manager

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

DescriptionThe incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings. 

Key Responsibilities\nManages rooms inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and GDS rates sale-ability.\nLeads a motivated and aggressive team skillful at up-selling and/or conversion as required by the business demand.  Participates in staff recruitment, organizes on-the-job and monthly training for all staff, supervises and managers performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.\nMaintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.\nControls rates for group business, low yield rooms’ allocations, complimentary rooms and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%.\nWorks closely with Corporate Office, Trust with updated hotel information and facilitate rooms’ sale on a regular basis. Reviews Trust and GDS rates and availability keeping sufficient inventory for high yield segments.\nEnsures all sellable contracted rates are loaded in the GDS and Fidelio system for ease of reservations by companies worldwide.\nChecks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.\nWorks with sales staff to analyze and forecast the Rooms business on a daily, weekly and monthly (3-months rolling forecast) in a timely manner to ensure concerned departments has sufficient time to work on their areas.\nSupervises the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.\nAssists in the preparation of the annual rooms’ budget and the manning guide for reservations and manages them within budget guidelines.\nTracks and prepares the necessary reports required for monthly submission to Administration Office. To assist Director of Sales and Marketing for preparing the annual and monthly sales action plans.\nTo follow up on lost business and bring information about them to the knowledge of the department superiors.\nTo explore economic data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be of interest and benefit of the hotel and to distribute this information to concerned colleagues.\nTo keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.).\nTo update customers with the latest development of the hotel by means of Web-site and some other available distribution channels.\nTo keep reservations staff informed on all changes or developments within the hotel and the company.\nTo spot-check reservations made the previous day and check all VIP arrivals.\nTo prepare reports on a monthly basis.\nResponsible for maintaining all standards.\nTraining, developing, and motivating staff to increase productivity.\nTo keep department informed of all changes in the customer profile.\nTo follow up on market trends and suggest necessary actions to Director of  Sales and Marketing.\nTo monitor reservation pick-up for the coming month and share information with S & M staff.\nTo monitor group bookings and work closely with group department in order to achieve budgeted figures.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\nSchedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.\nTo select and recruit suitable employees for the department using prescribed set of policies and procedures.\nHave a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.\nTrain employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.\nConduct annual performance evaluations.\nTo understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.\nTo ensure that all potential and real hazards are reported and rectified immediately.\nTo have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.\n\n


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