Job Title
 
Assistant Process Owner
 
Project ID No. 
Location Gosselies, Belgium
 
Reporting Line & Salary Level:
 
Reports to: Senior Process Owner – Customer Operations, Network Support Division
Salary Level: 80 000 EUR/Year Brut
 
Job Purpose
 
The Assistant Process Owner supports the Process Owner and their deputy in developing, implementing, and improving business processes related to training, operational procedures, and process documentation.
 
The role focuses on digitalizing training content, supporting process adherence, and facilitating collaboration between operational teams and stakeholders.
 
This is a business-oriented position, not an IT role.
 
Key Responsibilities
Assist in process development, enhancement, and implementation. Digitalize training catalogs, including e-learning modules, videos, and interactive content. Participate in operational testing of applications and processes, requiring on-site presence during test phases. Update and maintain process documentation, including training materials related to the ADMS project. Ensure process compliance by users, collecting feedback from field operations and training sessions for continuous improvement. Coordinate and collaborate with various departments to align training strategies with business needs. Engage in cross-functional projects impacting the Network Division. Qualifications
 
Education:
Bachelor’s or Master’s degree in Business Administration, Engineering, Process Management, or a related field. Experience:
3-6 years of experience in business process management, training development, or related fields. Proven experience in drafting process and functional documentation. Prior experience in the energy sector (mandatory). Hands-on experience in digital content creation and e-learning (mandatory). Experience conducting process audits or risk analysis (preferred). Experience in cross-functional stakeholder engagement (preferred).  
Certifications:
BPMN process modeling certification (nice to have). Skills and Competences
 
Technical Skills:
Strong understanding of business process optimization. Proficiency in digital training tools (LMS, video creation, interactive e-learning tools). Knowledge of process documentation and BPMN (preferred). Soft Skills:
Excellent analytical and organizational skills. Strong attention to detail and process orientation. Ability to work autonomously and within a team.
Effective communication and collaboration skills. Proficiency in both English and French native (C2 level required for French).
 
Working Conditions
Work Location: Hybrid model – minimum 2 days per week on-site in Gosselies. Travel: No international travel required. Extra-Legal Benefits: Includes a company car.  
About the Company
 
A leading infrastructure and energy solutions provider, the company specializes in modernizing and optimizing network operations.
 
With a strong focus on digital transformation and training, the organization is committed to efficiency, innovation, and sustainable energy solutions.
 
The company values collaboration, continuous learning, and cross-functional excellence to drive operational success.
 
Application Process
 
Submit applications via [email protected] including a CV, full documentation, and cover letter.
 
Join our dynamic team and be part of our success story!
 
If you meet these qualifications and are excited about taking on a challenging role, we look forward to receiving your complete application documents.
 
Let us shape the future of energy together!