组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。

Conducts daily pre-shiftbriefings to associates on room occupancy, arrival and departures, functions/event and special attention that is needed.

在日常运营中与客房部及其他各部门保持紧密的联系。

Liaises withHousekeeping and other related departments on daily operations.

礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。

Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests.

与客人建立并保持良好的宾客关系。

Establishes arapport with guests, maintaining good customer relationship.

确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies Proceduresestablished by Finance.

协调好各种修葺及维护工作以确保酒店财产的正常维护。

Coordinates allRepair and Maintenance and issues repair and maintenance job orders to ensureproper maintenance.

在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。

To exerciseinitiative and resourcefulness in all aspects of group handling and toco-ordinate and co-operate with Sales, Rooms and FB departments in allarrangements.

积极地宣传并为酒店获取业务，如：会议宴会、促销、餐厅和其他业务。

To promote andsecure business for our hotel, special events, promotions, Outlets and otherbusiness.

向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。

To exemplify andinstil upon the associate entrepreneurship/ ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel.

确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施，以实现交叉销售。

To ensure that allstaff is constantly updated on accurate information about the Hotel and allsister properties, their services/ promotions and facilities in order to crosssell the Hotels.

组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。

Conducts daily pre-shiftbriefings to associates on room occupancy, arrival and departures, functions/event and special attention that is needed.

在日常运营中与客房部及其他各部门保持紧密的联系。

Liaises withHousekeeping and other related departments on daily operations.

礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。

Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests.

与客人建立并保持良好的宾客关系。

Establishes arapport with guests, maintaining good customer relationship.

确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies Proceduresestablished by Finance.

协调好各种修葺及维护工作以确保酒店财产的正常维护。

Coordinates allRepair and Maintenance and issues repair and maintenance job orders to ensureproper maintenance.

在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。

To exerciseinitiative and resourcefulness in all aspects of group handling and toco-ordinate and co-operate with Sales, Rooms and FB departments in allarrangements.

积极地宣传并为酒店获取业务，如：会议宴会、促销、餐厅和其他业务。

To promote andsecure business for our hotel, special events, promotions, Outlets and otherbusiness.

向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。

To exemplify andinstil upon the associate entrepreneurship/ ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel.

确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施，以实现交叉销售。

To ensure that allstaff is constantly updated on accurate information about the Hotel and allsister properties, their services/ promotions and facilities in order to crosssell the Hotels.