About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

Standardization:

\n\nDefine and align consistent practices across all functions involved in sales, implementation, and operations.\nSupport Business Development during the sales-to-delivery process by actively participating in the solution design phase.\nConduct fit analysis on customer requirements against the Operational Service Model (OSM).\nCollaborate with customer teams to identify and deliver process improvement projects.\n\n

Project Implementation:

\n\nLead and drive Level 1-2 projects, ensuring effective planning, execution, and alignment with customer requirements.\nManage the customer migration strategy onto the SeLECT platform for new and existing customers.\nOversee project budgets, scope, timelines, and provide regular updates to senior management.\nNegotiate project implementation costs and manage cost tracking and allocation.\n\n

Communication:

\n\nEnsure all stakeholders are informed about changes within the OSM and developments in the SeLECT platform.\nCommunicate effectively regarding OSM standards and project updates.\n\n

Change Management:

\n\nRoll out consistent practices across the entire supply chain network as part of the Best In Class (BIC) program.\nOversee the successful completion of new initiatives, solutions, and services.\n\n

Continuous Improvement:

\n\nIdentify and drive new practices to stimulate growth and enhance operational productivity.\nConduct process productivity assessments and manage proactive improvement plans.\nRequirements\nDegree in Supply Chain, Logistics Management, or a related field, or equivalent practical experience.\nExperience in project management, preferably in logistics or supply chain.\nStrong analytical and problem-solving skills.\nGood understanding of KPI and reporting in Service Logistics.\nAbility to manage projects and execute change effectively.\nKnowledge of supply chain management principles.\nExperience working with diverse teams across different countries.\nExcellent communication skills.\nWillingness to travel.\n