**Description:** You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Housekeeping Assistant Manager is responsible to assist the Housekeeping Manager in managing the day-to-day operation of the Housekeeping at the hotel. Responsibilities: · Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately · Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift · Effectively communicate changes of assignment sheets as they arise throughout the shift · Assign and maintain accurate distribution records of keys and communication equipment · Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent · Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas · Instills a calm, organized approach when interacting in stressful situations · Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction · Ensure that sufficient staffing is present to meet the daily business demands · Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data · Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction **Qualifications:** · High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience) · Minimum of two years supervisory/management experience in a high-volume setting required · Previous hospitality experience in full-service hotel required · Proficiency with Windows, Office, Excel and property management systems (Opera) · Must be able to understand, speak, read, and write in the basic English language · Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form **Primary Location:** MX-ROO-Playa del Carmen **Organization:** Grand Hyatt Playa del Carmen **Job Level:** Full-time **Job:** Guest Services **Req ID:** PLA000795 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.