**About the role** As an Assessment Leader within our Enterprise Learning and Skills, Vocational Qualifications team, you will be joining the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI. **Key Accountabilities** **People -** Support in the training, mentoring and upskilling of the wider team for their specialist area - Will value the needs and rights of others - Will represent the team at meetings or other events **Customer Service -** Will “Think customers first” to ensure a great customer experience - Ensure accurate and timely responses to customer queries - Use customer relationship management tools to identify opportunities to support customers further and improve the customer experience **Data Management -** Monitor key performance indicators, including analysing reports, and taking relevant action where needed - Analyse assessment performance data with a view to making improvements and defending decisions in relation to pass marks or the setting of grade boundaries. **Quality Management -** Be a technical specialist in one or more of the key content and assessment processes and maintain the relevant documentation relating to this. Responsible for accurate Content and Assessment management for their allocated assessments - Responding to key external or internal requirements, and with continued improvement and simplification in mind. **Relationship Management -** Managing performance of contractors - Work closely with key stakeholders to ensure accurate content production and timely assessment results **About you** + Be able to learn quickly, be curious and imaginative + Have assessment or content creation experience + Be able to thrive in a high-pressured and regulated environment + Have project management capabilities + Be resilient and not afraid to make decisions based on key pieces of information + Be comfortable to use new technology to improve the learner experience + Be able to communicate accurately and effectively + Be able to work flexibly to meet the needs of the assessment cycle + Hold a degree or other relevant qualification or experience **Additional information** + This is a hybrid position aligned to our 80 Strand office, London. + This is a FTC position with an end date of 31st December. Apply today to be part of a fantastic team that are committed to educational excellence! **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** PRODUCT MANAGEMENT **Organization:** Enterprise Learning & Skills **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 19187