**Job Title: Apprenticeship Programme Administrator – RAC (Full Time)** **Location:** Catterick **Role Profile** To provide administrative support in the coordination and administration of Pearson TQ apprenticeship programmes, ensuring compliance with internal procedures, end-point assessment organisations, and relevant legislation. **Core Tasks and Responsibilities** + Support in the preparation of documentation relating to apprenticeship learners + Assist with and/or conduct learner inductions to apprenticeship programmes, as required + Support in the timely administration/processing of apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based) + Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills + Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information + Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate + Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner + Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed. + Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice + Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance + Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures + Ensure that all allocated administration tasks relating to the coordination of apprenticeship programmes are undertaken efficiently, effectively and in a timely manner. + Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary + Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with **Essential** + Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience + Exceptional administration and organisational skills + Competent in IT packages such as Microsoft Office + Strong Excel skills in order to manipulate and report on data + High level of accuracy and attention to detail + Excellent written and verbal communication skills + Efficient, effective and able to prioritise **Desirable** + Experience of Maytas or other MIS systems and OneFile e-portfolio + Experience of Ofsted and/or ESFA/DfE funding requirements + Previous experience in working for a training provider or awarding organisation 1100711 **Job:** Operations **Job Family:** ENTERPRISE **Organization:** Enterprise Learning & Skills **Schedule:** FULL\_TIME **Req ID:** 20009