Oracle HDI is focused on delivering software solutions to help the world’s largest pharmaceutical companies positively impact people’s lives by supporting the cost-effective development of treatments for today’s most challenging health related issues. 
Oracle HDI is the leading provider of integrated data collection and data management solutions for clinical trials and drug safety. As a member of the HDI development organization, you will contribute to a mission-critical platform that enables our customers to develop solutions that address worldwide healthcare problems in therapeutic areas such as vaccines and oncology with unmatched performance, scale, and reliability.

AMS (Application Management Services) team is a group of highly motivated and dedicated people from some of the best universities and clinical trials industry who provide 24/7 support to the production customer systems. We value intangibles like initiative, creativity and innovation. AMS engineers work with cutting edge technologies and interact seamlessly with our internal cross-functional teams like product development, industry-expert SMEs of product management, Product strategy and customer support team. 

A successful candidate will be a strong team player who is able to work across multiple functions and disciplines. The candidate should be self-directed and have deep experience and knowledge in scripting, automation and cloud technologies.
Support a scalable hosting environment for managing mission critical processes in multi-server Windows, Linux, and Oracle environment requiring limited or no downtime.
Collaborate with Automation and Development teams to evaluate and identify optimal solutions.
Educating teams on the implementation of new solutions, automation and initiatives. Mentor staff on troubleshooting /scripting
Identifying, analyzing, and resolving production infrastructure vulnerabilities and application deployment issues.
Regularly reviewing existing systems and making recommendations for improvements
Usually works with little supervision, conferring with superiors on unusual or complex matters.

Technical Skills:

   Proficient in Linux and Windows Server OS
   Proficiency in scripting languages (e.g., Python, Bash, PowerShell). 
   Experience in Ansible (YAML Code)
   Experience in Chef
   Experience with cloud platforms (e.g., AWS, Azure, OCI).
   Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI,).
   Familiarity with containerization technologies (e.g., Docker, Kubernetes).
   Understanding of infrastructure as code (e.g., Terraform, Ansible).
   Experience with SQL/PLSQL.
   Familiarity with Cloud Services (OCI).
   Experience in Ticketing systems, JIRA, Kanban, Confluence, APEX, Agile methodologies

Education and Work Experience: 
• Bachelor's degree in Computer Science or equivalent
• Possess strong technical skills in the automation, troubleshooting, problem solving in the Windows, Linux server environments to support applications
• Knowledge in Oracle RDBMS, any specific application level language working knowledge is always helpful
• Experience in automation scripting knowledge (Perl, Python, and Unix Shell Scripting etc.) 
• Experience in SQL
• Passion for solving complex problems actively that delights the customers
• Possess good organizational and Collaborative skills with “Can Do” attitude
• Ability to handle multiple tasks in parallel, proactive, self-motivated, detail-oriented and organized
• Strong & excellent verbal and written communication skills and ability to dive in and learn complex systems
• Ability to adapt to a fast-paced, changing environment
• Enjoys troubleshooting and fixing systems
• Is a good scripter but not a heads down programmer
• Is willing to work on tasks outside of scripting
• Service/customer/production focused
• Experience in Service management tools (Remedy, Service Now, CX)
• Flexible to work in 24/7 (including night shifts), willingness to work either Saturday or Sunday in Night shift depending on maintenance schedule and take week-off on weekdays
• Ability to resolve and troubleshoot the issues reported from customers during the respective shifts is absolute need during outages in the customer application production environments
 

Career Level - IC4