The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.Considers implications of the application of technology to the current environment.Analyzes applications to identify risks, vulnerabilities and security issues.Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner.Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5+ years’ experience in an Application Support role.Experience installing, configuring or supporting business applications.Experience with some programming languages and willingness/ability to learn.Advanced execution capabilities and ability to adjust quickly to changes and re-prioritizationEffective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.Demonstrated analytical skillsIssue tracking and reporting using toolsKnowledge/ experience of problem Management Tools.Good all-round technical skillsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsGood Functional understanding of various Payment Flows / Systems.Technical skills on AIX, Linux, Oracle, SQL, ECS, Kibana, AppD, ITRS, Observability Dashboards.Middleware : Supported WebSphere, Weblogic, Java and IHS applicationsMessaging : Supporting MQ and NDMExperience in Autosys Job Scheduling and setup.Basic understanding of network topology, Firewalls and Load balancersAbility to communicate appropriately to relevant stakeholder, clear and concise written and verbal communication skills.SRE skillset is preferable.

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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