The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- + Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems. + Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applications. + Lead an IVR development team for planning, scheduling, status reporting, production release, production support activities and coordinate with IT management and business team for successful project deliveries. + Perform requirement analysis, feasibility study, solution design, development, unit testing, integration testing, defect analysis, load testing, production release and post-production support. + Design, develop, an integrate self-service IVR applications. + Design and develop accelerators or frameworks to optimize application development, quality testing, production monitoring, and grievance handling processes. Apply contact center domain expertise to improve self-service application performance and business KPIs. + Participate in project ceremonies such as Sprint planning, Backlog refinements, Daily standup, Sprint review, and Retrospective. Hybrid work schedule. Qualifications- Requires a Bachelor’s degree or foreign equivalent in Computers or Engineering plus 10 years of software development experience. Must have experience with: software development related to Interactive Voice Response (IVR) software applications; Project Planning and Delivery; Contact Center IVR Application Development; Cloud Components such as Pivotal Cloud Foundry (PCF), Rabbit MQ, Redis, or Splunk; Genesys; Nuance; VXML; and Java If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. **About The Cigna Group** Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._