Job Summary

Senior Ambassador is responsible for managing and expanding medium to large existing accounts, improving customer relationship and satisfaction, improving profitability of accounts, and handling first line service

Job Responsibilities

Act as trusted partner and advisor as Abbott’s main contact to customers

Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process

New product and menu expansion targeting and sales support

Prepare and execute regular customer business reviews

Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Management of medium to large accounts, maintain network customer satisfaction

Experience sharing and support for Ambassador in the team

Requirements: Education and Experience

Degree in medical technology, life sciences or business or equivalent

Knowledge of medical laboratory science is preferred

Fluent in Cantonese and English. Knowledge of Mandarin is preferred

Computer knowledge

At least THREE year of relevant experience