Responsabilities:
• Be a Subject Matter Expert for O2C related topics, develop skills & knowledge of other junior O2C analysts
• Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
• Oversee escalated AR, credit issues, dispute management, cash application and ensure timely resolution
• Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments
• Identify disputes and work with business stakeholders and corporate clients to resolve
• Develop a strong understanding of the business, including product, industry & client knowledge.
Experience:
• 3+ years of experience in a financial shared service center supporting multiple countries / business units
• Diversified Industrial Products/Manufacturing industry experience preferred
• Prior experience in O2C functions in a shared services environment
• Ability to work in culturally diverse teams with many levels of personnel
Knowledge:
• Undergraduate degree in Finance / Accounting
• Strong written and oral communication skills
• Proficiency in English
• Strong accounting background
• Excellent analytical skills. Ability to identify and resolve problems
• Strong communication skills