**Job Title** : Account Manager Dairy Ingredients Solutions Spain **City, Country:** Barcelona, Madrid or any city in Spain. **Hybrid/Remote/On Site :** Remote or hybrid + 50% traveling What drives our customers is the starting point of what we do. To help them deliver and find new value is central to how we work. We are alert and curious by nature – with the ability to identify and translate what we see happening in the market and with the consumer into opportunities for our customers that create wellbeing for all. For our Iberian region we are looking for an Account Manager Dairy ingredients with experience in cultures and enzymes. In this position you will be home based but travel between 50-70% of your time to visit our clients. You will report directly to the Regional Sales Director. As the Account Manager you develop, implement, and realize the account strategy and plan, within the sales strategy and plan and corporate requirements and guidelines, to ensure the realization of planned business results and long-term customer relationship objectives are achieved. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. **Your key responsibilities:** + To set up, coordinate & execute specific Accounts tactics & plans to realize pre-defined/agreed sales and overall customer relationship objectives, both for the short- and long term. + Define and implement a strategic account plan. Translate into Financial profitability and goals both strategically and tactically and be accountable for top line profit. + Contribute to develop the sales plan, both strategically and tactically. + Monitor and coordinate the execution of the account plan, report based on defined performance indicators and take corrective actions, in order to achieve the results. + Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business. + Identify long term business opportunities with the account(s) and include these in the account strategy and plan. + Define and implement projects with focus on key products, processes and innovation, and decide on clear PMP structure and accountabilities. + Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans. + Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts. + Coordinate technical service or after sales service activities towards the account. + Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline. + Monitor the account’s payment behavior and act to ensure payment within the agreed payment terms. **We bring** + Empowerment to make meaningful contributions while upholding ethical standards. + Recognition and celebration of your efforts and accomplishments. + Opportunities for growth and advancement for those who embrace innovation and take initiative. + Collaboration with experts in health, nutrition, and beauty to drive progress. + Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions. + Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path. + Dedication to creating better futures for customers, communities, people, and the planet. + Responsibility and accountability in living company values and driving sustainable solutions. + Supportive environment where individuals are empowered to progress and contribute to meaningful change. **You bring** + Bachelor or Master’s degree or equivalent in science, technology or other business related field. + Min 5 years of experience in Account Management in an international business-to-business environment in the **Cheese and dairy industry** . + Ideally have extensive knowledge and understanding of **Cheese and Dairy cultures and enzymes** and/or other Dairy ingredients with a strong ability to describe and discuss the products in depth. + Preferably have an existing network within the international Dairy industry. + Demonstrated successful achievements within sales/commerce. + Pragmatic entrepreneur and able to build and maintain relations on different levels, both internally and externally. + Real team player and good at dealing with many kinds of people. + Strong drive for results, customer focus and are ambitious. Excellent communicator and have good planning and organizational skills. + Fluent in English/Spanish and preferably also Portuguese. + Love to travel **Our application process** Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Mimi Phommachak, Recruiter (mimi.phommachak@dsm-firmenich.com (http://mimi-m.phommachak@dsm.com) ) **Equal Opportunities Commitment** dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. **About dsm-firmenich** As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.