As 4th Level Senior Support Engineer for ZTS, you have proven track record on developing technical solutions within teams. You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. As ZTS (Zero Touch Services) Specialist you are directly engaging customer projects, managing customer projects and give development help towards ZTS R&D.

 

You have:

At least 5+ years of experience in understanding complex distributed systems and/or system software Knowledge about ZTS or other relevant telco cloud automation products and you are able to start customer engagements after short ramp-up period Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit. Support in troubleshooting and performance optimization of analytics workloads. Good understanding of virtualization platforms used in private cloud and/or modern server hardware Enhancing deployment and upgrade automation of services in own area. Experience in using open-source solutions, a track record of open-source contributions is highly valued Observability, Serviceability, Operability topics are daily topics for you and understanding “Golden signals” in this area is no-brainer for you

It would be nice of you also had:

Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains.  Support in Process, dimensioning, optimizing, training/coaching Verification, including performance and security testing, test automation Participating in troubleshooting, maintenance and internal tool development for Ops. 24/7 ROTA engineering and Ticket handling (L4) Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members on your special area.  Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area. Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product