**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1700 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria. **What you`ll do** You will be part of a 24/7 Cloud Operations team responsible for monitoring SAP cloud solutions. Your immediate action will be to restore availability in case of service disruption or degradation. The Customer Services & Delivery (CS&D) board area is responsible for the operations of SAP’s Business Technology Platform – the platform of the Intelligent Enterprise that includes technologies like SAP Integration Suite, SAP Extension Suite, SAP HANA, SAP Analytics, and Intelligent Technologies. Our CS&D Core Cloud Operations team ensures 24/7 system monitoring, participates in incident management, and drives improvement via our problem management process. Therefore, your agility and ability to proactively learn and adapt will be key to your success. **The Role** We are looking for the next member of our team to join us and provide Service/System Monitoring for SAP’s Business Technology Platform and Cloud Integration Suite. You will have the opportunity to coordinate incident management efforts across the layers and development teams while also proactively driving continuous improvement. **Responsibilities** + Perform Service/System monitoring and Event Management + Perform Incident Management with low to moderate complexity and ensure customer SLAs are met + Execute predefined actions (Recommended Actions) to resolve incidents + Escalate major issues to the BTP Cloud Engineering or Development teams + Drive customer communication during critical events + Perform proactive Problem Management + Participate in Continuous Improvement activities + Engage in a cross-functional collaborative environment + Work in a shift-based model: + 2 day shifts from 07:00 AM to 19:00 PM + 2 night shifts from 19:00 PM to 07:00 AM + 4 days off **What you bring** + BSc or MSc degree in Computer Science or related technical field is a plus. We encourage candidates from all academic backgrounds to apply. + Essentialknowledge and at least 1-3 years professional experience in cloud platforms, cloud infrastructure and cloud technologies + Critical thinking and the ability to work efficiently in emergency situations + Experience in monitoring, analyzing, and solving problems in a cross-functional environment + Excellent communication skills + Fluency in English **Soft Skills** • Excellent team player, self-motivated, passionate, and highly driven • Experience working with tight deadlines. under pressure and working efficiently in emergency situations • Customer-oriented, self-motivated, and pro-active working attitude, as well as a desire to work in fast changing environment, acquiring and sharing knowledge and improving processes • Good communication and presentation skills, fluency in English (written and verbal) **Meet the team** Technology & Innovation Cloud Operations is a global organization spread in several locations like Germany, Canada, India, China and Bulgaria. In Sofia, we have our One Operations Center where we execute our mission critical activities. The position is part of the organization in Sofia, where we support different units like Analytics and Intelligent Technologies, HANA Cloud, Database Operations and Core Cloud Operations. These units are responsible for operating SAP Coud solutions on SAP's Business Technology Platform. The team works shoulder to shoulder with the Development units that develop these solutions to ensure best-in-class cloud service through safeguarding high availability. ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 424197 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.