Company Description

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description
ホテルのすべての方針、手順、関連法規を理解し、遵守するシニアマネジメントのあらゆるレベルの要請に応じて、すべての指示が遵守されることを確認する日常の機能、サービス、利用可能な施設、マーケティングやプロモーション活動に至るまで、すべての商品知識を常に把握する。積極的でプロフェッショナルな態度、マナー、プレゼンテーションを通じて、ホテルの好ましいイメージを演出する。ハーティストのアプローチを通してゲストの期待に応え、その期待を上回ることで、ゲストや同僚との良好な関係を維持する。アコー発行の身だしなみ基準に従い、身だしなみを整え、衛生状態を維持する。ゲストの機密情報を保持する。必要に応じて、危険、リスク、事故を報告する労働、健康、安全に関するすべての関連法規を遵守し、把握しているアコーの挨拶基準を使用して、3回以内の着信に応答する。I-QAの結果やRPSの結果をモニタリングすることで、自分自身や部署のパフォーマンスや業務を常に見直すこと。常にプロフェッショナルな態度、マナー、プレゼンテーションでゲストに5つ星のハーティストのアプローチを提供する。日常業務、サービス、施設、マーケティング、プロモーション活動など、あらゆる商品知識を常に把握する。ゲストからの一般的な問い合わせに対応し、正確で詳細な情報を提供する。Is aware of and abides by all hotel policies, procedures & relevant legislationsEnsures all directions are followed out at the request of any level of Senior ManagementKeeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.Maintain personal presentation and hygiene as per the grooming standards issued by Accor.Ensure Guest details remain confidential.Reports any hazards, risks, accidents as requiredAbides by and is aware of all relevant Occupational, Health & Safety legislationAnswer all incoming calls within three rings, using the Accor greeting standards.Constantly reviewing the performance and operations of yourself and the department through monitoring I-QA results, and RPS results.Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heartist approach, including using their name where possible, and acknowledging Guests with eye contact as they approach the desk.Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.Assist Guests with general enquiries, providing accurate and detailed information
Qualifications
優れた口頭および書面でのコミュニケーション能力、対人関係スキル。年中無休24時間体制で業務を行うため、業務のニーズに合わせて勤務時間を調整することが求められます。深夜、週末、祝日の勤務もあります。シフト中は立ちっぱなし、歩きっぱなしです。コンピューターシステムの知識が必要で、OPERA（または類似のもの）やその他の言語があれば尚可時間管理とマルチタスクのスキルが卓越していること。強力な対人能力および問題解決能力20kgまでの荷物を持ち上げたり運んだりすることがある高い責任感と信頼性ペースの速い環境でプレッシャーに負けずに働く能力チームの一員として同僚と団結して働く能力常に冷静かつ礼儀正しく、ゲストのニーズに注意を集中する能力Previous customer related experience an assetExcellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an assetExceptional time management and multi-tasking skills.Strong interpersonal and problem solving abilitiesOccasional lifting and carrying up to 20 kgHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
アコー・グローバルおよびホテルチームの一員となる。 シフト中の従業員食事、ランドリー、年次記念滞在を提供。ホテル内およびアコールネットワーク内でのキャリアプログレッション。進歩的なチーム内での業務。Part of the International Accor global and hotel team.Employee meals while on shift, laundry, yearly anniversary stay.Career progression within the hotel and the Accor network.Work within a progressive team.