**Additional Information** **Job Number** 25045708 **Job Category** Spa **Location** The Ritz-Carlton Kyoto, Kamogawa Nijo-Ohashi Hotori, Kyoto, Kyoto, Japan, 604-0902VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Kyoto%2C%20Kamogawa%20Nijo-Ohashi%20Hotori%2C%20Kyoto%2C%20Kyoto%2C%20Japan%2C%20604-0902) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **日本語スキル必須 / Japanese language skill is a must.** スパ／サロンの予約ソフトウェアシステムを使用して、個人やグループ向けのサービスを予約する。ゲストに電話をかけ、予約されているサービスを確認する。利用可能なサービスに関する質問に答える。一日を通して予約／キャンセルリストを更新し、直前の変更をセラピストに伝え、必要に応じてスーパーバイザー／マネージャーと協力してスケジュールに関する問題を解決する。予約のゲストをチェックインし、姓名を確認し、到着したゲストにスパの一般的なオリエンテーションを提供する。スパ／サロンのサービスを宣伝し、販売する。指定されたバンクを取得し、金額の正確性を確認し、予想されるビジネスレベルに必要な小銭を取得し、常にバンクを安全に保管する。スパやサロンのサービスに対するゲストの支払いを処理し、必要に応じて支払いの承認を得る。従業員への現金チップを受け取り、記録する。レシートの残高を確認し、スキャンし、経理に提出する。メンテナンスと修理の必要性をエンジニアリングに通知する。 事故、怪我、安全でない作業状況をマネージャーに報告する。会社の方針と手続きに従う。制服と身だしなみが清潔でプロフェッショナルであることを確認する。専有情報の機密性を維持する。会社の資産を保護する。会社の基準に従い、すべてのゲストを歓迎し、謝意を表す。ゲストのサービスニーズを予測し、対処する。明確でプロフェッショナルな言葉遣いで他者と会話し、適切なエチケットで電話に応対する。他者との良好な関係を築き、維持する。品質保証の期待や基準を遵守する。長時間、立ったり、座ったり、歩いたりする。10ポンド以下の重さのものを補助なしで移動、持ち上げ、運び、押し、引き、置くことができる。監督者の要請により、その他の合理的な職務を遂行する。 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.